Refund Policy
Effective Date: May 27, 2025
At T & T: Tea and Transformation, we are committed to providing high-quality teas and accessories. Your satisfaction is important to us. This Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Return and Refund Eligibility
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Tea Products: Due to health and safety regulations, we cannot accept returns of tea products once they have been opened.
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Tea ware and Accessories: We accept returns or exchanges of unused tea ware and accessories in their original condition and packaging within 30 days of purchase.
2. Return Process
To initiate a return for eligible items:
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Contact Us: Before returning any item, please contact us at info@teaandtransformation.org with your order number and reason for return to confirm eligibility.
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Shipping: You are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
3. Refunds
Upon receiving and inspecting your return:
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Approval: If approved, a refund will be processed to your original payment method within 10 business days.
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Shipping Costs: Original shipping costs are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item:
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Contact Us Immediately: Please contact us at info@teaandtransformation.org within 7 days of delivery with your order number and photos of the damaged product.
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Resolution: We will arrange for a replacement or refund, including any shipping costs incurred.
5. Non-Returnable Items
The following items cannot be returned or refunded:
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Opened tea products.
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Gift cards.
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Sale or clearance items.
6. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
By purchasing from T & T: Tea and Transformation, you agree to this Refund Policy.