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Explore Your Questions
Q: What types of tea do you offer?
A: We offer a variety of high-quality loose-leaf teas, including black, green, white, oolong, herbal, and specialty blends.
Q: Are your teas organic or ethically sourced?
A: Yes! We prioritize organic and sustainably sourced teas whenever possible, working with trusted suppliers who share our commitment to quality and ethical practices.
Q: How should I store my tea to keep it fresh?
A: Store your tea in an airtight container, away from light, heat, and moisture. A cool, dark place like a pantry is ideal.
Q: Do you offer sample sizes?
A: Yes! We have sample-sized packs available so you can try different teas before committing to a larger quantity. Contact us if you are interested in sampling our teas.
Q: How can I place an order?
A: You can order directly through our website. We also sell at farmers markets and special events—check our Facebook page for updates!
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options at checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us as soon as possible, and we’ll do our best to accommodate changes.
Q: Where do you ship?
A: We currently ship within the United States, but can also deliver in person in Fallbrook, CA for a small travel fee.
Q: How long does shipping take?
A: Orders are typically processed within 5-7 business days. Standard shipping takes 7-10 days, while expedited options are available at checkout.
Q: Do you offer local pickup?
A: Yes! If you’re in Fallbrook, you can select local pickup at checkout and arrange a time to get your order.
Q: What if my package is lost or damaged?
A: If your order arrives damaged or is lost in transit, please contact us with your order number and photos (if applicable), and we’ll make it right.
Q: Do you accept returns?
A: Due to the nature of our products, we cannot accept returns on tea for safety and quality reasons. However, if you’re unsatisfied with your order, please reach out—we want you to love your tea!
Q: What if I receive the wrong item?
A: If we made a mistake with your order, let us know within 7 days of receiving it, and we’ll send the correct item at no extra cost.
Q: Can I exchange a product?
A: Exchanges may be possible for unopened tea. Contact us within 7 days to arrange an exchange.
Q: Do you offer bulk or wholesale pricing?
A: We are moving toward this option. If you’re interested in stocking our teas in your shop, café, or business, please contact us for wholesale inquiries.
Q: Can you create custom tea blends for events or gifts?
A: Absolutely! We love working on custom blends for weddings, corporate gifts, and special occasions. Get in touch to discuss your needs.
Q: How can I reach you if I have more questions?
A: You can email us at tntgnc123@gmail.com or use the contact form on our website.
Contact Us
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